 Vision
Creating Resources from Wastewater
Mission
We protect public health and enhance the environment by treating and reclaiming water, recycling solids and generating energy
Goals
Employees
- Encourage innovation
- Provide a safe and respectful workplace
- Increase employee accountability and involvement
- Recognize good work
- Take pride in our work
- Develop strong leaders
- Promote esprit de corps
Customers
- Be a good neighbor
- Balance efficiency and excellence
- Be responsive to diverse customer needs
- Continuously improve products and services
Finances
- Meet or beat financial targets
- Maintain stable rates and charges
- Maximize cost effectiveness in all programs and projects
- Maintain high bond rating
Business
- Recycle 100% of wastewater products
- Construct, maintain and operate wastewater facilities
- Operate our system to avoid overflows and meet environmental standards
- Integrate business functions across the division
- Partner with other agencies, seek collaboration
Balanced Scorcard
The WTD uses a Balanced Scorecard, a performance measurement tool often used in private business, to measure its progress. The Balanced Scorecard ensures that program decisions take into account different perspectives including people management, financial performance, key internal processes and customer focus.
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